You should submit the testimony to the FDA compliance officer who sent it to you, but you may have to take your argument up the chain of command.
The letter you have received will contain an FDA reference number. It may have an official Customs entry number, or it may be an unofficial reference number created by the FDA to get your product into their import compliance system. The letter will also have the FDA compliance officer’s name, address, telephone number, email address and/or fax number. Submit and address your testimony to that person and send it by email. Make clear reference to the Customs entry number or other FDA reference numbers, so the compliance officer can find your shipment in the FDA system. You can copy PJAG if you wish at firstname.lastname@example.org.
After sending the email, you should call the compliance officer to ensure that he or she has received your testimony. They may say that they have received it and are reviewing it. Make a note of the date that you called and what the officer said in the conversation. We recommend asking for a response by email.
If the compliance officer tells you that your testimony is unsuccessful, DON’T GIVE UP. You should be persistent, but also polite and respectful. You should not accept the compliance officer’s “no.” Ask to be transferred to, and for the name, email, and phone number of, the compliance officer’s supervisor so that you can appeal the compliance officer’s decision. If you get the supervisor on the phone, make your case verbally and/or ask that you be able to email the testimony. If you only obtain the supervisor’s name from the compliance officer then you can go to the following website and locate the supervisor’s direct telephone number and email address and contact that person directly: http://directory.psc.gov/employee.htm.
a) Use the “Begins With” option for last name and first name.
b) Select “FDA” for agency.
c) Type “500” in the box for number of names to return.
You will receive a list of names of FDA employees, alphabetical by last name. Each name is a link to a contact page showing the employee’s name, title, address, telephone, fax and email address.
Email the testimony you initially sent to the compliance officer to the supervisor.